Frequently Asked Questions

Everything you need to know about your TAO Clean experience.

How do I know when to replace my brush head?

For optimal hygiene and performance, we recommend replacing your toothbrush or facial brush heads every 3 months, or sooner if the bristles appear frayed.

Are TAO Clean products water-resistant?

Yes, our devices are designed with an IPX7 rating, meaning they are water-resistant and safe to use in the shower. However, the charging base should always remain on a dry surface.

What is your return policy?

We offer a 45-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund.

How long does shipping take?

Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-7 business days depending on your location.

Does my device come with a warranty?

Every TAO Clean device includes a 2-year limited warranty that covers manufacturer defects. Please register your product on our website to activate your coverage.

Can I use any soap with the Orbital Facial Brush?

While you can use most daily cleansers, we recommend avoiding harsh exfoliants with large particles that could damage the silicone or synthetic bristles of the brush head.